City and County of Honolulu

03/25/2020 04:22 PM


City and County of Honolulu Opens 808-768-CITY (2489) COVID-19 Information Hotline


FOR IMMEDIATE RELEASE 
Wednesday, March 25, 2020
City and County of Honolulu Opens 808-768-CITY (2489) COVID-19 Information Hotline

HONOLULU – The City and County of Honolulu COVID-19 information response website, hotline, and email were launched Monday afternoon. O‘ahu residents are encouraged to visit the website, oneoahu.org, to get answers to frequently asked questions about Mayor Caldwell’s Stay at Home/Work at Home Order. If they do not find an answer to their questions on the site, residents should call the 808-768-CITY (2489) information hotline or email covidresponse@honolulu.gov.

City staff are available to answer questions and provide clarifications about the order, direct residents to Aloha United Way 211 for social services, and point residents to hawaiicovid19.com for health related information and concerns.

As of Wednesday, March 25 at 12:55pm:
• Number of calls to 768-CITY: 1,646
• Number of emails to convidresponse@honolulu.gov: 805
• Number of unique visitors to oneoahu.org: 9,969

Hours for 768-CITY call center:
• Wednesday: 8 am to 7 pm
• Thursday: 10 am to 5 pm
• Friday: 8 am to 5 pm

As of Wednesday, March 25 at 2:50 p.m. the City was able to respond to every email sent or forwarded to covidresponse@honolulu.gov. City staff will evaluate the need to maintain the call center past Friday evening.

—PAU—
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Sent by Department of Emergency Management   |   650 S King Street, Honolulu, HI 96813
Sent by Department of Emergency Management
650 S King Street, Honolulu, HI 96813
Contact us at (808)723-8960 or send an email to dem@honolulu.gov
For emergencies, please call 911