FAQ

HNL Info is Honolulu’s way to keep the public informed about traffic situations, weather advisories, events happening around the island, and much more. Residents and visitors customize their experience by creating an account and subscribing to topics of interest. Messages are received via push notification, e-mail, or SMS (text messaging).
There are two ways to access HNL Info:
  1. To access all the features of HNL Info, download the FREE mobile app from Apple App Store or Google Play Store.
  2. If you don’t have a smart phone, visit us on the web at http://hnl.info.
The activation code only works within 24 hours after being issued. If the code has passed the 24 hour mark, please click Resend Code on the Activate Account page to send a new activation code to your email. If you are copying the code from email, make sure no spaces are copied.
HNL Info mobile app supports Android version 4.2 or later and iOS version 8.0 or later.
Push notifications are the best way to use HNL Info. Download the FREE HNL Info mobile app and go to the “Subscriptions” setting.

To receive e-mail or SMS messages, go to http://hnl.info and register for an account. Once you have activated your account, go to “Subscriptions” in the left menu.
No. The subscription settings on the HNL Info Alerts website are for SMS and email notifications only. If you wish to have push notification alerts from HNL Info, you will need to set up your preferences using the mobile app.
You may not be receiving alerts due to one or more of the following:
  1. City departments truly did not send out any alerts. Please note the City does not send out alerts on an hourly or daily basis.
  2. You are not subscribed to topic when alert was sent. Please ensure you have enabled notification topics of your interest via “subscriptions” link in on our website or mobile app.
  3. Notifications is turned off for HNL Info mobile app on your device. Please check your settings for HNL Info mobile app or see your mobile carrier for further assistance.
After subscribing, you should be receiving push notifications when device is connected to active cellular connection or Wi-Fi. Please note, personal preference on device settings may prohibit you from receiving notification pop-ups. General instructions for Android and iOS are listed below. See your mobile carrier for additional help.

For Android:
  1. Go to the Settings on your device
  2. Go to Application manager (or Apps)
  3. Find and select HNL Info
  4. Ensure there is a checkmark next to Show Notifications

For iOS:
  1. Go to the Settings of your device
  2. Go to Notifications and select HNL Info
  3. Ensure the following is turned ON: Allow Notification, Show in Notification Center, Sound (optional), Badge App Icon, and Show on Lock Screen
  4. Set either “Banners” or “Alerts” for Alerts Style When Lock
SMS is also known as “text messaging”. SMS is sent to a user’s telephone number. Your phone must have texting capabilities. SMS messages are more costly to send, and you should use push notification and e-mail messaging if possible.

Push notification requires installation of HNL Info mobile app and does not require you to provide your mobile telephone number. Messages received through push notification appear in a device banner and as a pop-up on smart mobile devices.
HNL Info is free. Your mobile carrier and data rates may apply.
Please be informed that old alerts cannot be deleted.
Starting June 1, 2017, you will stop receiving Nixle alerts from the City and County of Honolulu. The city discontinued its use of the Nixle Community Information Service as a cost-cutting measure.

O‘ahu residents who would like to receive timely and up-to-date emergency information are encouraged to download HNL.info mobile app on their smartphones or register online.
You can find more information on unsubscribing from Nixle via their web site at http://www.nixle.com/resident-faqs/
Enter “hnl info,” in search criteria and (for certain iPad devices) change search results to iPhone Only (upper left of app store). Alternatively, you can download the mobile app directly by going to URL https://itunes.apple.com/us/app/hnl-info/id1227912811?mt=8 from your iPad Safari browser.